Terms of Service
Notice
By accessing and using Maya Koncept′s website (www.mayakoncept.com) or by downloading materials from Maya Koncept website or using any of the services we offer, you agree to abide by the terms and conditions of use detailed below. If you do not agree to be bound by these terms and conditions of use, please refrain from using Maya Koncept website or our services.
Use Of The Site and our Services
References to “we”, “us” or “our” throughout this Website (‘the Site’) pertains to Maya Koncept which operates the Site.
We reserve the right to modify these terms and conditions from time to time without any prior notice, after which the use of our website will be governed by that revised version. You are hence, recommended to check the terms and conditions on the website regularly. Keep in mind that use of Maya Koncept’s services is also subject to, and controlled by, the Agreement subscribed to by the User, and the use of the website is also subject to the Privacy Policy notified on the website.
General Terms
Maya Koncept is an IT services company registered and based in India and the project execution(design/development/SEO/SEM activities)of all the projects we undertake will be taken place at our development centers in India. Our normal working hours are from 10 AM to 6 PM, IST, from Monday to Friday. All Sundays and alternative Saturdays (Second & Fourth) will be off for the company. All public holidays in India or in the state of Kerala will also be holidays for the company.
Use Of The Site
There is no charge imposed by us for accessing the Site but you are liable to pay the cost of the communications link you used to visit the Site.
Access to the Site may be suspended, restricted or terminated any time. We cannot guarantee that the Site will be error-free and we are not to be held liable for unavailability of the same.
The content of the pages on the website are for general information and use only. It is subject to change without notice.
Neither Maya Koncept nor any third party provide any warranty or guarantee to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the website for any particular purpose.
Maya Koncept shall not be in any way liable for any inaccuracy, error, defect or fault related to the information and materials found or offered on the website.
Use of any information or materials on the website is entirely at User’s own risk, for which Maya Koncept shall not be liable.
It shall be User’s own responsibility to ensure that any product, service or information available through the website meets the User’s requirements.
Unauthorized use of the website may give rise to claim for damages and/or it will be a criminal offense punishable under the applicable penal law.
Links to other websites
Maya Koncept makes no representation of any other websites that you may access through Maya Koncept′s website or which may be linked to Maya Koncept′s website. We are not responsible for the privacy practices of other websites linked from Maya Koncept′s website. Users are required to read the privacy policies or statements of other such websites they visit. Any concern regarding any external link should be directed to the website administrator of the site concerned.
Intellectual Property
All rights related to the Site design, text, graphics and other content, the selection and arrangements are licensed to Maya Koncept. The content of this website is protected by international copyright laws and other intellectual property rights. All company names and logos mentioned in this website are the trademarks, service-marks or trading names of their respective owners, including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute by any means or in any manner, any material or information on the website or downloaded from this website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
Maya Koncept respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us by e-mail at [email protected]
Advertising & Sponsorship
The Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in the Site complies with international and national laws. We will not be held responsible for any error or inaccuracy in advertising material.
Confidentiality
We understand the importance of confidentiality to the successful planning, establishment and running of your business. Therefore, we will not use, divulge or communicate to any person, except as may be required by law or any legal or regulatory authority, any confidential information concerning the business or affairs of any customer, prospective customer, or supplier of Maya Koncept, or any of our international distributors. All of us shall endeavor our best to prevent the publication or disclosure of any confidential information concerning such matters.
Applicability Of Materials
We have done our best to ensure that our website complies with international laws. However, we make no representations that the materials on our website are appropriate or available for use in all international locations. Those who visit our website from other locations do so, on their own initiative and are responsible to comply with all applicable laws. If you use our website, browse it or use any material or content or services offered through our website violating any applicable law in your jurisdiction(s), you are not authorized to view or use our website and you must exit immediately.
Access To Password Protected Areas
Access to and use of specific areas of this website requiring a password is restricted to authorized users only. These areas are regulated by a separate legal agreement between Maya Koncept and the user. Unauthorized access will be prosecuted.
User Information
We encourage feedback on how to improve this website. Feedback may be e-mailed to [email protected] Any feedback hence received shall be deemed to be non-confidential and Maya Koncept has the right to use such information in any way we deem to be fit. Users, therefore, agree that any information provided to us shall not contain defamatory, offensive, threatening, obscene, harassing, infringing or otherwise unlawful material or proprietary material. We shall not be held liable for any such material and we reserve the exclusive rights to remove it from the website without liability.
Disabling Devices
If the user wants to post any content on the website, he/she should refrain from uploading any posting or postings which contain any viruses or other contaminating or destructive devices. We strive to ensure that our website is free from any such viruses/ devices or features but we give no warranty to that effect and will accept no liability whatsoever for any loss or damage suffered by the user.
Governing Law
Use of this website and any dispute arising out of its use are subject to the laws of Tamil Nadu in India. Any legal action or proceedings related to or arising out of this Terms and Conditions shall be settled in the courts and/or tribunals in Tamil Nadu in India.
Privacy policy
This privacy policy sets out how Maya Koncept uses and protects any information that you give Maya Koncept when you use this website.
Maya Koncept (hence by referred to as “Maya Koncept″, or “we”, or “us ) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
Maya Koncept may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2012.
Information We Collect
We may collect the following information when you subscribe to our email newsletter or fill in our enquiry form:
First name
Last name
Email address
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What We Do With This Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send you emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
We use cookies on this website.
A cookie is a small file which is placed on your computer’s hard drive with your implied consent. Cookies allow web applications to remember you and personalise your experience. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Google Analytics & Conversion Tracking
We use traffic log cookies from Google Analytics to identify which pages are being used and is an essential part of monitoring and improving our electronic communications. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this non-identifiable aggregated traffic information for statistical analysis purposes.
We also use conversion tracking to understand customer behaviour.
Session Cookies
This site uses essential session cookies for the operation of the website.
Google Adwords Cookies
We may use cookies in Google Adwords for remarketing purposes. This means we remember your visit to our website to provide you with advertising elsewhere on the Google Display Network.
Other Applications
If we embed YouTube videos in the site, watching the video will set a cookie on your computer.
We may also use embedded applications such as Twitter, Facebook or Rafflecopter. These third parties may set cookies to remember your preferences.
How to Disable Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Google Chrome
Internet Explorer
Safari
Firefox
If you disable cookies, your experience of some parts of the website may be affected.
Links to Other Websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at If you have any questions, please reach out to us at [email protected].
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Maya Koncept Solutions Pvt. Ltd, SCO 106, Top Floor, Sector 40C, Chandigarh, India.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Refund Policy
Our refund policy has been devised to define the situations under which Maya Koncept will provide a refund, the procedure for claiming a refund and the responsibility of Maya Koncept in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.
Coverage & Scope
Our refund policy covers the refunds by Maya Koncept and/or a website owned and managed by Maya Koncept a creative digital agency India.
This policy does not have any application for companies which are not owned or controlled by Maya Koncept or for persons not employed or managed by Maya Koncept. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Maya Koncept’s website link.
Filing a Complaint
At Maya Koncept a creative digital agency India we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund
At Maya Koncept a creative digital agency India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website
Web / Graphic design
Delivery Time
Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Logo design / brochure design
Full refund: In cases where the project has not been started or if the initial design style has not been approved.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Web programming
Full refund: If the project has not been initiated.
There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Maya Koncept taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Dedicated Hiring (Offshore staffing solution)
NOTE: Maya Koncept’s delivery commitment is subject to:
Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy
NOTE: Maya Koncept’s delivery commitment is subject to:
A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Maya Koncept.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Maya Koncept is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
Maya Koncept’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Maya Koncept is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Maya Koncept in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
Changes
Maya Koncept may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Maya Koncept website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at [email protected]